Everything, sourced
The official sources, all in one place
Every figure and rule on this site traces back to one of these. No claims company links you to the primary law — they would rather you did not read it. We would rather you did. Verified against these sources on 27 Jul 2026.
Quoted from the European Commission
On a delayed arrival, the Commission states plainly: if you arrive “with a delay of 3 hours or more, you are entitled to compensation” unless the airline proves extraordinary circumstances — and “the airline has to prove this.”
EUR-Lex
The Regulation itself
Regulation (EC) No 261/2004 — the full legal text on the EU's official law database. The source everything else interprets.
legislation.gov.uk
The UK version
The retained UK law on the government's official statute database — UK261, the post-Brexit equivalent in sterling.
European Commission
Your Europe: air passenger rights
The European Commission's own plain-language guide for passengers. The official position on every scenario, kept current by the Commission.
EUR-Lex
The Commission's Interpretative Guidelines
How the Commission reads the Regulation — the official guidance courts and airlines refer to when the text is ambiguous.
European Commission
National enforcement bodies (official list)
The Commission's own PDF listing the body to complain to in every country. The definitive version of our enforcement directory.
EUR-Lex
Air carrier liability (baggage)
Regulation (EC) No 889/2002, which brings the Montreal Convention into EU law — the source of your baggage rights, separate from 261.
European Commission
Commission note on claims agencies
The Commission's own warning about consumer, marketing and data-protection law as it applies to claims companies. Worth reading before you sign with one.
European Commission
European Consumer Centres (ECC-Net)
Free help and advice on a cross-border air passenger complaint, from the EU's own consumer network.
European Commission
European Small Claims Procedure
The official cross-border small-claims route — how to take an airline to court in another EU country without a lawyer.
UK CAA
UK Civil Aviation Authority
The UK regulator's passenger pages — the enforcement route for UK261 claims.
Court of Justice of the EU
The judgments (CURIA)
The Court of Justice's official case database. Every ruling that shaped the Regulation, in full.
Questions
Where can I read EU261 in full?
The complete legal text is on EUR-Lex, the EU's official law database, as Regulation (EC) No 261/2004. The UK version is on legislation.gov.uk. Both are linked above.
Is there an official EU compensation calculator?
The Commission publishes the rules and a plain-language guide on its Your Europe site, but not a calculator. Ours applies those official rules; the source page is linked above so you can check every figure.