Regulation (EC) No 261/2004 · UK261
Find out what your airline owes you.
Six questions, no sign-up, and every figure traced to the article it comes from. Then the letter to send — because claiming it yourself is free, and you keep all of it.
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If this message stays, JavaScript is switched off. The compensation bands are set out in full in the table below.
Updated weekly
What changed in 2026, and what didn’t
Thirteen years of negotiation ended on 15 June 2026. A great deal of what has been written about it since is wrong — including in the aviation trade press. Here is the position, with the parts that matter to a claim separated from the parts that do not.
What’s circulating
The delay threshold rose from three hours to four hours on short-haul and six on long-haul. A Paris–Rome flight three and a half hours late now gets nothing.
What was agreed
False, and it is the most damaging error in circulation. That was the Council’s proposal, backed by the airline lobby, and Parliament rejected it. The three-hour threshold stands. Analyses at the time estimated the Council’s version would have removed the right from 60–70% of passengers who currently qualify.
What’s circulating
Long-haul compensation was cut from €600 to €500.
What was agreed
Also rejected. The bands remain €250, €400 and €600 Art 7(1). They have not been increased for inflation either — Parliament wanted indexation and did not get it, so the real value continues to erode.
What’s circulating
The new rules are in force now, so old claims are affected.
What was agreed
Nothing is in force. The agreed text still needs formal adoption, expected late 2026, with application expected in 2027 after a transition. Every claim being made today is decided under the rules as they stand.
Genuinely new
Cabin baggage, seating and vulnerable passengers.
What was agreed
The reform does change real things: an included cabin bag allowance in the advertised fare, free seating for children with an accompanying adult, and stronger protections and assistance for passengers with reduced mobility. It also codifies a list of extraordinary circumstances that had until now lived only in case law.
Where this comes from
- Political agreement between Parliament and Council, 15 June 2026 — reported consistently by DLA Piper and Burges Salmon aviation practices.
- Council position of September 2025 and Parliament amendments of 21 January 2026 — the two texts that were reconciled.
- Compensation amounts and thresholds: Regulation (EC) No 261/2004, Article 7, unamended.
- The 3-hour delay threshold: Sturgeon and others, Joined Cases C-402/07 and C-432/07.
The amounts, in full
Set by distance and nothing else. Not by your fare, not by your cabin, not by whether you booked with points.
| Distance | EU261 | UK261 | Article | Note |
|---|---|---|---|---|
| Up to 1,500 km | €250 | £220 | Art 7(1)(a) | Madrid–Paris, London–Dublin |
| 1,500–3,500 km | €400 | £350 | Art 7(1)(b) | Also every intra-EU flight over 1,500 km |
| Over 3,500 km | €600 | £520 | Art 7(1)(c) | Transatlantic, Gulf, Asia |
| Over 3,500 km, arriving 3–4 hours late | €300 | £260 | Art 7(2) | Halved. The most commonly missed rule on this page |
Payable per passenger, including children occupying a seat. A family of four on a long-haul cancellation is owed €2,400, not €600.
Before you write to anyone
What actually proves your case
Claims fail on evidence far more often than on law. Almost all of the evidence you need disappears within days — gate screens get cleared, apps overwrite the old times, and staff move on.
Do this now
- Photograph the departure board showing the delay, and the gate screen if there is one.
- Screenshot the airline app before it updates. The original scheduled times vanish once the flight closes.
- Note the time the aircraft door opened at your final destination. That is the legal arrival time, and it is usually later than the time the airline records.
- Ask a member of staff, in writing, what caused it. Email or app chat, not a conversation at a desk.
- Keep every receipt for food, drinks, transport and hotel. Care under Art 9 is owed on top of compensation, and it is not capped.
- Keep the boarding pass and the original booking confirmation.
Don’t do this
- Don’t accept a voucher without asking what the cash entitlement is. Vouchers are routinely offered at a fraction of the amount owed, and accepting one can be treated as settlement.
- Don’t sign anything at the desk describing a payment as full and final.
- Don’t take “it was weather” on trust. Ask them to state it in writing. Historic weather records are public and airlines lose this argument regularly.
- Don’t buy a replacement flight before asking for re-routing. The airline owes you the alternative under Art 8; buying your own can weaken the claim.
- Don’t sign up to a claims service first. Writing to the airline is free and keeps the whole amount. Services are the fallback, not the opening move.
- Don’t assume you’ve run out of time. Limits range from one year to six depending on the country.
Where to go next
The regulation is short. The way it is applied is not.
Reference
The regulation, annotated
All 19 articles, with the legal text alongside what each one means in practice and the judgments that shaped it.
Free
Letters that work
First claim, chase after 28 days, rejection of a voucher offer, and escalation to the enforcement body. Copy, fill in, send.
The main battleground
Extraordinary circumstances
What the defence covers, what it does not, and the cases where airlines have lost it.
By country
How long you have
One year in Poland, six in England. Where you claim decides whether you still can.
Free escalation
National enforcement bodies
Who to complain to in each country when the airline says no, and what they can actually do.
By what happened
Every disruption type
Delay, cancellation, denied boarding, missed connection, strike, weather, baggage. What you're owed for each.
Airline by airline
How each carrier handles claims
Where to send it, how long they take, and the refusal patterns worth expecting.
Questions
Do I have to use a claims company?
No, and on a straightforward claim you should not start there. Writing to the airline yourself costs nothing and you keep the entire amount. If the airline refuses or goes quiet, the national enforcement body or an approved ADR scheme will look at it, also free. Claims services charge between 25 and 50 per cent, and they earn that fee properly only when a case is genuinely contested or heading for court.
The airline says weather. Is that the end of it?
Not necessarily. The airline must show both that the event occurred and that it could not have avoided the consequences by taking all reasonable measures. If conditions had cleared well before your slot, if other aircraft were operating normally, or if the real cause was an aircraft already out of position from an earlier delay, the defence often fails. Ask them to state the cause in writing.
Does the delay have to be on the flight I complained about?
What counts is the arrival delay at your final destination on a single booking. A short delay on the first leg that makes you miss a connection, and lands you three or more hours late overall, is a claim — even if the second flight itself ran on time.
Do I still get compensation if they refunded my ticket?
Yes. Compensation under Article 7 is separate from the refund under Article 8 and from care under Article 9. An airline that refunds you has met one duty, not all three.
What if I booked through an agent, or on points?
It makes no difference. The right attaches to the passenger and the flight, not to the fare, the booking channel or the currency used. Award tickets are covered.